Last updated: July 3, 2026
This Return & Refund Policy applies to purchases made from Oracas, operated by 101 MUSIC, LLC.. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items should be clean, undamaged, and returned with original packaging, tags, manuals, accessories, and any included components. Items damaged by misuse, improper care, unauthorized alteration, or normal wear and tear may not qualify for return unless required by law.
RETURN PROCESS & RETURN ADDRESS
To start a return, you can contact us at care@oracas.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 10110 NW 27TH Ave Miami, FL, 33147 United States.
When contacting us, include your order number, checkout email, item name, and return reason. For damaged, defective, or incorrect items, include clear photos or video showing the product and package condition.
RETURN SHIPPING FEES
If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.
For accepted returns, the return label is included in the package, free.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIME_FRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchanges are accepted when the requested item is in stock and the returned item meets this policy. If an exchange is not available, a refund may be processed after the returned item is approved. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact care@oracas.shop or +19042311817. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.